Products purchased from our online store can be returned or exchanged within 30 days from the original purchase date. All items must be in their original packaging, unworn, unwashed, and without any alterations.
Do not attempt to return an item purchased from this webstore to any other retailer - all online orders being returned must be returned to the online store.
Furthermore, any items purchased at a retail store must be returned to the original place of purchase, where that retailers return/exchange policy applies.
How to start a return:
- First, get in touch with us and tell us what you would like to do.
- Once we've verified the return or exchange, we will email you a prepaid postage label for you to return your item(s).
- A refund will be issued once we receive the item back into our inventory. Original shipping fees are non-refundable. You will only be refunded for the item.
If you would like to ship the item back yourself, please get in touch with us first firstname.lastname@example.org
Please follow the above guidelines from our return policy for an exchange.
Once your exchange order is received at our office we will follow up with an e-mail confirmation. The confirmation will include an invoice for the exchange order.
If there is a price difference in the item(s) for exchange a partial refund to the original form of payment or request for payment will be issued to the customer.
When your exchange order is ready to ship we will e-mail the address provided on the original order with your tracking confirmation. Your order will be sent to the original shipping address on file unless otherwise requested.
If you have received a damaged or defective item in your order, please contact us at email@example.com at your earliest convenience and we can further assist you there.
Please note that all returns and exchanges only apply to Canadian orders. For any international orders, the customer is responsible for return shipping costs. Please contact us to receive more information.
For any further questions or inquiries please e-mail: firstname.lastname@example.org